Ultimate 1-2-1 12 month IT support

Ultimate 1-2-1 12-Month IT Support Procedure

1 Onboarding (Month 1)

• Initial Consultation: Assess client's IT needs, infrastructure, and goals.
• System Audit: Conduct a comprehensive audit of existing IT systems.
• Setup: Install necessary software, ensure all devices are networked and secured.
• Training: Provide initial training sessions on key software and security protocols.

2 Monthly Support (Months 2-12)

• Scheduled Maintenance: Perform monthly system updates, backups, and performance checks.
• 24/7 Helpdesk: Offer round-the-clock support via phone, email, or chat for troubleshooting and IT queries.
• Security Monitoring: Continuous monitoring and management of security threats with regular vulnerability assessments.
• Performance Reporting: Monthly performance and security report to the client.

3 Quarterly Reviews

• Strategy Meetings: Quarterly meetings to review performance, discuss upcoming needs, and adjust IT strategies.
• Training Updates: Provide additional training on new features or software as needed.

4 End-of-Term Review (Month 12)

• Comprehensive Review: Evaluate the overall performance, identify areas for improvement, and plan for future needs.
• Renewal Discussion: Discuss contract renewal options and any potential upgrades or changes in service.

5 Documentation and Feedback

• Documentation: Maintain detailed records of all support activities and updates.
• Client Feedback: Regularly collect and act on client feedback to improve service quality.